Lisa’s Engage function represents a pioneering approach to proactive tenant management that equips property professionals with the tools to retain tenants, facilitate lease renewals, and enrich the tenant experience. In this article, we'll explore how Engage is revolutionising the field of commercial property management.
Creating a value-adding ecosystem
Engage redefines the traditional property management approach. It's a proactive strategy that goes beyond managing the lease agreement. This innovative approach ensures that tenants choose to stay within your portfolio, transforming your properties into destinations for business communities to thrive. Here's how it does it:
1. Elevating the tenant experience
One of the hallmarks of Engage is the elevation of the tenant experience and service levels. By streamlining tasks and operational workflows, Lisa creates an exceptional front-end experience for tenants. This exceptional service not only keeps tenants satisfied but also encourages them to renew their leases, ensuring a stable and reliable source of revenue.
2. Value-added services
Engage has the potential to enable property managers to offer tenants discounted deals on a wide range of products and services that can enhance their business operations. This added value is not only a key driver of tenant satisfaction but also promotes longer-term tenant relationships.
3. Building powerful brands
Engage helps property managers create tenant-centric brands that enhance engagement and build long-term tenant relationships. This branding approach fosters loyalty and promotes a sense of belonging within the property, encouraging tenants to stay longer and refer others.
4. Data and reporting
By powering your leasing portfolio with real-time tenant data, insights, and analytics, Engage empowers property managers to make data-driven decisions. This data can be used to improve lease renewal rates, increase tenant retention, and drive additional revenue. With insights at your fingertips, you can tailor your services to better meet tenant needs.
5. Elevating service levels
Efficient communication with tenants is crucial for a positive tenant experience. Engage drives greater efficiencies in regular communication, making it easy for tenants to access facilities and request assistance online. This level of convenience not only enhances the tenant relationship but also promotes satisfaction and retention.
6. Tenant community
Engage creates a sense of belonging by giving tenants access to a broader business community and fostering collaboration. The collaborative environment strengthens tenant relationships and builds a thriving business community within the property.
Conclusion
Commercial real estate has evolved beyond lease agreements and rent collection. It's now about building enduring tenant relationships and managing the full tenant lifecycle. Lisa’s Engage function is at the forefront of this transformation, offering a proactive approach to tenant management that keeps tenants for longer, encourages renewals, and adds value to the tenant experience.
Watch the video below to learn more how Inospace used the Engage function to make data-driven decisions, create a thriving tenant community, and more.